IT Service Management (ITSM) deals with the customer's perspective to business problems, rather than the technology itself. Just as disciplines like Total Quality Management (TQM) and Six Sigma are focused on customer outcomes and overall processes, ITSM is a discipline for managing IT systems.
As Foster-Melliar, our leading PerfectDisk reseller in South Africa, points out in a new paper, while a process approach is vital in ITSM, software components are also essential, especially when it comes to managing and controlling IT operations. In an ITSM environment, defragmenting with PerfectDisk can play an important role as the organization moves from a reactive to proactive mode. From automated operations via AutoPilot Scheduling and the advanced and exclusive alerting capabilities of the PerfectDisk Command Center, PerfectDisk improves the overall system and drive health of the organization. With the Command Center's tailorable alert and warning system, PerfectDisk can be an integral part of a proactive ITSM environment.
Foster-Melliar has built a fantastic consulting and training organization in South Africa, and ITSM (and PerfectDisk) is a big part of what they do. And this strategy has led to South Africa being yet another country where PerfectDisk is experiencing phenomenal growth.
There's a lot more going on in South Africa than just the beautiful scenery.