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« Easy on the eyes | Main | There's no place like (Windows) Home (Server) »

January 11, 2009

Comments

office 2010

Thank you for providing the perspective. I just read a part of the article, so I don't know much what to say. Good luck for the new member!
20110124pilipalagaga

John Behnke

I was unaware of an upgrade price for current customers. Thank you for taking the time and efforts to help but a single customer. I'm sorry I was hard on you but my only defense is that many companies have placed customer service on the backburner. I am happy to say that Raxco is not one of them.

I am now in the possession of PD 10 and it is working very well with Windows 7. The upgrade price was very fair and the program appears to live up to the high expectations and excellent standards of the PerfectDisk name.

Bravo!

-John, Chicago

Joe Abusamra

Hi John,

The Microsoft certified expense was just one expense. We choose to only deliver products that are certified by Microsoft. There are other products and freeware that do not go through the rigors of certification testing. We elect to do so.

Thanks,
Joe

Joe Abusamra

Hi John,

Thanks for the comment. There is a full testing process and expense that we would go through to ensure 100% compatibility with Windows 7. The boot time example I gave was the most glaring. Just like a smart phone or many other product offerings, I’m sure all features are not used by all users. As this is a product designed and in use for millions, we aren’t in the position to users to pick and choose features. But in any event, there is more than the boot time involved.

Thanks,
Joe

John Behnke

In regard to submitting PD 2008 to MS and the expense. I am using Word Perfect 8 in Win7 (this program was released for Win98) and it seems to work just fine. It has not been patched nor certified for WinXP nor Vista nor Win7 but it just works.

Why does PD 2008 have to be submitted to MS if other programs do not? As long as you tell us that it is not certified for use with Win7 and if "we" elect to use it anyway that you will not support it... it's up to us to decide if we want to run it or not.

John Behnke

Thank you for the answer. I had not expected such but it is appreciated. I would have liked to keep using PD 2008 without the boot-time defrag until I could afford to upgrade now that I know there is at least "some" difference between Vista and Win7 - you may want to expalin this to people.

May I suggest you release a patch to 2008 that removes boot-time defrag for those running under Win7? This would allow us to keep using your program if this is the only incompatability and surely most, if not all, of us would eventually upgrade to the new product.

This would go a long way to keeping your reputation intact. While I understand and appreciate your explaniation... disabling the entire program because a small part will not function does not seem right. What if I never used Boot-Time defrag? Why should I have to pay to upgrade to obtain a feature I never use? Why should I lose the benefit of the entire program just because a feature that I may not use no longer works?

Joe Abusamra

Hi John,

Thanks for your comment. There are some changes, although I can see why you might think it is just a pure "money grab." For those who have been with us for awhile, our MO is not to do that type of thing.

To start with, PerfectDisk 2008 will not install on Windows 7 because Windows 7 did not exist when PD2008 was developed. PD 2008's boot-time defrag would need to be ported to Windows 7, as there are differences in how the pagefile is loaded and the OS boots. Boot defrag interrupts the boot defrag process to perform its task. Locked volume defrags would also have to be fixed for Windows 7. Given this, plus the complete retesting of the product on Windows 7, in addition to the testing and certification work we did with Microsoft with Version 10, involves a considerable expense.

Thus, we enhanced PerfectDisk 10 to support Windows 7, but did not go through the expense of doing so for PerfectDisk 2008.

I hope this explanation provides the insight you were looking for. If it was "easy" and didn't cost anything, or cost very little for us, we would have done so.

Thanks,
Joe

John Behnke

Can you tell us what "technical" reason why the 2008 version which does work with Vista does not with Winodws 7?

If Vista and Windows 7 share the same file system... why should I have to spend one penny to upgrade aside from you wanting more money from me?

Now if their is a "legit" technical reason then I could understand this but from everything I know this appears to be nothing but a money grab pure and simple.

-JB

PerfectDisk

Hi Rob,

We value you. Wendy Clontz of our customer service department is in touch with you.

Thanks,
Joe

Rob

While most companies work to get their existing products to work with Windows 7, Raxco is taking advantage of the situation by forcing existing customers to upgrade to PerfectDisk 10.

Guess I'll have to look for another company who values me as a customer, and stop using PerfectDisk.

PerfectDisk

Hi Murray,

Thanks for your comment. We have many people running PerfectDisk on Windows 7. Please send an email to support@perfectdisk.com and they should be able to help.

Thanks,
Joe

Murray

Boot time defrag in Win 7 w PD 10 does not start

PerfectDisk

Hi William,

That is correct - PerfectDisk 2008 does not support Windows 7. The upgrade is $19.99.

Thanks,
Joe

William Lee

Guess PerfectDisk 2008 does NOT support Win7. How much will the upgrade be for a home user (on Tuesday, right?)

oVan

Thank you for confirming that PerfectDisk 10 will run fine on Windows 7. I've updated the list of broken apps on Windows 7 accordingly: https://www.superwasp.net/weblog/2009/01/broken-apps-in-windows-7.htm

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